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Is my medication safe if it arrives warm or the ice pack is melted?

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Written by Tiann Peterkin
Updated over 2 months ago

Is My Medication Safe If It Arrives Warm or the Ice Pack is Melted?

Overview

Medications shipped by the pharmacy are designed to withstand typical shipping conditions, including potential temperature fluctuations. Our pharmacy takes extensive precautions to ensure the stability, safety, and effectiveness of medications during transit.

How Zappy Health Ensures Medication Safety During Shipping

  • Medications are compounded and packaged with temperature stability in mind. Stability testing ensures they remain safe and effective even when exposed to room temperature for short periods.

  • Shipments are carefully insulated, often with ice packs, to maintain optimal shipping conditions. Even if the ice pack is melted or the package feels warm, the medications remain within safe parameters due to their tested stability.

What to Do When You Receive Your Shipment

  • Review the included instructions: Each shipment comes with guidance on how long the medication can safely remain unrefrigerated during transit.

  • Store the medication as directed: After receiving your package, follow the storage instructions on your product label or packaging. For most refrigerated medications, placing them in the refrigerator upon receipt is sufficient.

Key Point

There is no need to worry if your medication arrives warm or the ice pack is no longer cold. The phafrmacy has accounted for these possibilities in the shipping process, and your medication remains safe and effective when stored properly after delivery.

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