How can I track my Zappy Health order and understand the shipping process?
Introduction
Tracking your medication order from Zappy Health and understanding the associated timelines ensures you stay informed about your delivery. Here, we outline the steps your order goes through, shipping timelines, and how to handle exceptions if your order is fulfilled by a third-party pharmacy.
Order Fulfillment Process
Order Submission: Once your prescription is approved and payment is processed, Zappy Health submits your order to the pharmacy for fulfillment. - Typically, this submission occurs within 24–48 business hours.
Shipping Timeline: Standard shipping for medication orders generally takes 7–10 business days. Once your order has shipped, you will receive an email notification containing tracking details to monitor your delivery.
Third-Party Pharmacy Fulfillment: In some cases, Zappy Health works with third-party pharmacies (e.g., AbsoluteRx, Hallandale, Novocare or LillyDirect) to fulfill your prescription. - If your prescription is directed to LillyDirect, you will usually be contacted within 1–3 business days for next steps. - For orders sent to Novocare, you will need to contact Novocare directly for updates on your delivery status.
Receiving Updates and Tracking Your Order
As soon as your order ships, the tracking details will be emailed to you. This is your key to monitoring the package until it reaches your doorstep. Be sure to check your inbox for updates as the shipping progresses.