What is the process for medication orders, including shipment timelines and tracking?
When you place a medication order through Zappy Health, there are several steps from order processing to shipment. Below is a comprehensive overview to help you understand the process and what to expect:
Order Processing and Payment
Once you place an order, payment processing typically takes 24–48 hours. This is the first step before your order proceeds to the pharmacy for fulfillment.
For refill orders, such as Tirzepatide, the same payment processing timelines apply before the prescription is sent to the pharmacy.
Prescription Fulfillment
After payment is processed, your prescription is submitted to the pharmacy. The pharmacy will review and prepare the medication for shipment. This step is essential to ensure everything is accurately handled and compliant.
Shipment Timeline and Delivery
Once the pharmacy has fulfilled the prescription, your order is packaged for shipment.
You will receive a tracking number via email as soon as your package is ready for shipping.
Standard shipping typically takes 7–10 business days, but many customers report receiving their shipments within 2 business days after the tracking number is provided.
Special Cases: Semaglutide and GLP-1 Medications
For Semaglutide orders specifically, expect shipping within the same standard timeline of 7–10 business days, with tracking information sent once the pharmacy ships the package.
For GLP-1 medications like Semaglutide and Tirzepatide, tracking numbers are always provided after the prescription is filled and shipped.
Key Takeaways
Always allow 24–48 hours for payment processing before your order moves to fulfillment.
Look out for a tracking email once your order ships. If you don’t receive one within the expected timeframe, contact Zappy Health support for assistance.
Standard shipping is 7–10 business days, but earlier arrivals are possible.
For any further questions about your order or specific timelines, Zappy Health’s customer support team is here to help.