Question 1

Programs and Pricing: Doctor-Designed GLP-1 Weight Loss Programs

Accepted Answer

Zappy Health offers comprehensive weight loss programs designed by doctors, utilizing GLP-1 medications such as Semaglutide and Tirzepatide. These programs aim to help patients lose weight effectively by addressing underlying biological and metabolic factors.

Pricing

Self-Pay Plans:

Semaglutide:

Flexible: $249/month (month-to-month). Popular: $199/month (3 months, 12% savings). Best Value: $179/month (9 months, 30% savings).

Tirzepatide:

Flexible: $359/month (month-to-month) Popular (Save $60): $329/month (3-month subscription, one $987 upfront payment) Best Value (Save $450): $299/month (9-month subscription, one $2691 upfront payment)

All plans include:

4 weekly injections per month
Virtual visits,
access to an AI assistant,
community chat

**Insurance Plan: **

Temporarily paused due to current approval rates and shortages. It will resume soon and include doctor visits, personalized plans, and AI assistant.

How It Works:

Initial Consult: Meet your team via video to discuss weight loss goals. Personalized Plan: Receive a tailored treatment plan. Monthly Follow-Ups: Ongoing support through messaging (video consultations available at an additional cost) and unlimited messaging.

Benefits:

Immediate Weight Loss: Patients start losing weight from week one. Convenience: Medications are shipped overnight. Cost Savings: Affordable, inclusive pricing with no hidden fees.

Question 2

Cancellation and refunds

Accepted Answer

At Zappy Health, we prioritize the satisfaction and convenience of our clients. You are free to terminate this Agreement at any time within 30 days from the date of initiation for a full refund, no questions asked, provided no medication has been prescribed. This is to ensure that you are 100% satisfied with our services before any substantial commitments are made. To terminate, please send a written notice to solutions@ZappyHealth.com.

If any medication has been prescribed and shipped to you, a two-month contract becomes effective from the date of shipment. During this period, the option for immediate termination and a full refund, as outlined in our 30-day satisfaction guarantee, is not applicable.

This two-month contractual period is essential for ensuring the effectiveness of our prescribed treatments and for maintaining the integrity and continuity of our health care services. Please be aware that this contract is binding once the medication is shipped, and the terms will be in effect for a duration of two months.

For any questions or concerns regarding this policy or your medication, please do not hesitate to contact us at solutions@ZappyHealth.com. Our team is always here to provide assistance and support to ensure your utmost satisfaction with our services.

Question 3

How does the program work?

Accepted Answer

The program begins with a detailed assessment of your current health status, lifestyle, dietary habits, and weight loss goals. Based on this assessment, we develop a personalized nutritional plan for you. If required, our healthcare providers may also prescribe weight loss medication to assist in your weight loss journey.

Question 4

Are there any hidden fees?

Accepted Answer

The cost details of all our plans are clearly exhibited on our website. The flat-fee displayed for each plan is the total amount you’ll be required to pay each month.

Question 5

How to Easily Reach Our Customer Service Team for Support

Accepted Answer

We understand the importance of being available to help you with any questions or issues you may have. Whether you’re just getting started with our weight loss program or have been with us for a while, we’ve made it simple for you to connect with our customer service team.

Here’s a quick guide on the best ways to reach us:

Live Chat Support Our live chat is the fastest and most convenient way to get in touch with our support team. On this page, you’ll see the chat icon in the bottom right corner. Please open it and one of our friendly agents will be there to assist you with any questions, from billing inquiries to program details.

Availability:

Monday to Friday: 9 AM – 6 PM Pacific Time Response Time: Typically within 2–3 minutes

Phone Support If you prefer speaking with someone directly, you can give us a call and leave a message! Our customer support agents review all the messages left, will review them and help resolve any issues.

Phone Number: 619-332-2777 Availability:

Email Support For less urgent matters, or if you need to provide detailed information or attachments, you can email us to customer@zappyhealth.com. Our support team strives to respond to all emails within 24 hours.

Email: customer@zappyhealth.com Availability: 24/7 (though responses are handled during business hours)

Help Center / FAQs For common questions, we recommend you continue checking this page, where you’ll find answers to frequently asked questions about the program, billing,

Question 6

What is the Zappy Health weight loss program?

Accepted Answer

The Zappy Health weight loss program is a comprehensive and personalized approach to weight management. It combines tailored nutritional plans with prescription medication, if necessary, to help clients achieve their weight loss goals effectively and healthily.

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